Privacy Policy – Nagram

Welcome to Nagram (https://www.nagram.com.bd). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or place an order with us. By accessing or using our website, you agree to the practices described in this Policy.

1. Who We Are

Nagram is an e-commerce platform operating in Bangladesh, offering a range of products including watches, accessories, fashion items, apparel, and other related products. Our official website address is: https://www.nagram.com.bd

2. Information We Collect

We provide multiple categories of products, including watches, accessories, fashion items, apparel, and lifestyle products. The information we collect applies to all such products and services offered through our website.

We collect information only when it is necessary and relevant to provide our services.

a. Personal Information

When you place an order, create an account, contact us, or participate in promotions, we may collect:

Full name
Email address
Phone number
Billing and delivery address
Order and transaction details
Payment-related information (processed securely via third-party payment gateways; we do not store card details)

b. Comments & User Content

When visitors leave comments or reviews, we collect the data shown in the form, along with IP address and browser information to help with spam detection.

c. Technical & Usage Data

We may automatically collect:

IP address
Browser type and device information
Pages visited, time spent, and interaction data

This data is used only for analytics, security, and service improvement.

3. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate order updates and customer support responses
Verify payments and prevent fraud
Improve website performance, products, and user experience
Send service-related messages
Send promotional messages only if you have opted in (you may opt out at any time)

4. Cookies & Tracking Technologies

Cookies help us enhance your browsing experience.

We use cookies to:

Remember your cart and preferences
Enable login and account features
Analyze website traffic and performance

You may disable cookies in your browser settings; however, some features of the website may not function properly.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google may process anonymized usage data in accordance with its own privacy policy. We do not use this data to personally identify users.

5. Media Uploads

If you upload images to the website, please avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract such data from publicly available images.

6. Embedded Content from Other Websites

Our website may include embedded content (e.g., videos, images, social media posts). Embedded content behaves as if you have visited the originating website directly. These third-party sites may collect data, use cookies, and track interactions according to their own privacy policies.

7. Sharing of Information

We do not sell or trade your personal data.

We may share limited information with:

Delivery partners and couriers (for order fulfillment)
Payment service providers (for secure transactions)
IT and analytics service providers (to improve services)

We may disclose information if required by law, court order, or to protect our legal rights.

8. Data Retention

Order and transaction data are retained as required for legal, accounting, and operational purposes.
Comments and reviews may be retained indefinitely to improve moderation and user experience.
Account information is stored until you request deletion, subject to legal obligations.

9. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal and security requirements)
Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

10. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration. While we strive to protect your information, no online system is 100% secure.

11. Children’s Privacy

Nagram does not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes indicates acceptance of the updated Policy.